In-Form User Hub

Date of event: October 2, 2025

Time: 2.30pm-4.30pm

Where: Salesforce Tower, 110 Bishopsgate, London EC2N 4AY

Price: Free

We’re delighted to invite you to our first-ever in-person In-Form User Hub, a unique opportunity to come together with other In-Form users, share experiences, and hear directly from the team behind the system.

Led by Matthew Smitheman, our Senior Customer Success and Renewals Manager, this session will explore how your feedback is shaping the future of In-Form and give you practical insights to help you get the most out of the system.

You’ll also have plenty of time to connect with other users, ask questions, and share your own ideas in a relaxed and collaborative setting.

 

 

Topics covered:

  • A short overview of recent product updates and improvements.
  • A look at how your customer survey feedback is influencing our work.
  • Tips and ideas to help you get more from In-Form in your day-to-day.
  • Customer presentation: Helen Lambert will be sharing how YMCA Robin Hood Group have managed successful user adoption with In-Form.
  • Networking time with other In-Form users.
  • Open Q&A with the In-Form team.
  • Who it’s for:

  • This event is open to anyone using In-Form, or those responsible for managing In-Form within their organisation.
  • Whether you're new to the system or a long-standing user, you’re very welcome to join us.
  • Who’s our host:

    Matthew Smitheman

    Head of In-Form Customer Success

    With many years in customer success, Matthew is ready to work with you, so your In-Form system grows and develops with your ever-changing needs.

    Matthew is well versed in helping organisations get the most out of the products they’ve purchased, supporting 100s of organisations to maximise impact and achieve success. Working with organisations across the UK and worldwide across the years, Matthew understands the strategic and operational challenges you face and will help you overcome them when it comes to managing and getting value from your In-Form system.

    “For me, customer success is about seeing your organisations thrive with their use of In-Form and ultimately help you to achieve real impact for the clients you serve. I want you to use In-Form to its maximum potential, so you can concentrate on supporting your clients and achieve great outcomes.”

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