The UK's leading client relationship and service management solution. 

Developed by Homeless Link.

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In-Form's Rent and Property Management Module 

With In-Form's Rent and Property Management module you'll be able to manage your services easily whilst maintaining better relationships with tenants, service providers and contractors.

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In-Form webinars and training 

Whether you're new to In-Form, have been using In-Form for some time or just want to see what In-Form can do. We have a range of training and demo webinars available. 

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Secure, reliable, scalable

In-Form is a secure, easy to use and scaleable case relationship and service management solution.


Increased efficiency

Increased efficiency
Support the people you work with better and track outcomes quickly and effectively, allowing you to build stronger relationships with clients and increase your impact.


Built on the Salesforce platform and hosted in the cloud, you can access In-Form safely on the go from any device.

20 years' experience

20 years' experience
We have over 20 years’ unrivalled experience in building and implementing case management solutions for non-profits. However many people you work with, you can support them better with In-Form.

See how
In-Form works

In-Form is the complete client relationship and service management solution. Watch our short video to see how it works.



In-Form is a Salesforce application.
Salesforce is a cloud-based customer relationship management (CRM) system. In-Form is an application built by Homeless Link on the Salesforce platform.


We’re on the G-Cloud 12 Framework and our service type is Cloud Software.


At a glance


When planning support for clients, In-Form will keep you on track every step of the way with:


  • Email alerts
  • Approval processes
  • Dashboards
  • Reports


You can set up automated alerts at critical points to alert staff of client developments.

In-Form keeps all the service information you need in one place including:


  • Location maps
  • Properties
  • Tenancies
  • Rents and rent schedules
  • Charges
  • Health and safety checks
  • Maintenance jobs and repairs


Connecting your clients with the services they need is simple. The solution can also be used for managing safeguarding, incidents, accidents, compliments and complaints.

Reporting made easy

Create and share reports instantly
At the click of a button, you can customise the visualisation of each report based on your organisation’s needs. Reports are created in real-time, so you can monitor results and respond immediately.


Reporting made easy

What our clients say:

I thought you'd like to know how overwhelmingly positive the response has been from our users to their initial experience of working with In-Form.
YMCA Downslink
I can manage my caseload much more efficiently and cut down on the amount of time spent at the computer in order to focus on client interaction.
YMCA Bedfordshire
Brilliant trainer - very informative- and patient with us. Able to answer all questions. Thank you!
The Basement Project

Latest news

Blog: August 12, 2021

Homeless Link at the Third Sector Awards

We’re always proud of the work we do at Homeless Link. We have a great network of members a range of amazing programmes, and we get a kick every day out of knowing that we are making a…

Blog: July 30, 2021

What is the difference between In-Form Enterprise and In-Form Essential?

We’re often asked the difference between In-Form Enterprise and In-Form Essential and what version of In-Form would suit different organisations.

Event: June 30, 2021

In-Form Training

Our trainers have years of experience and are experts in delivering training on In-Form. They will guide you through the system and will be available to answer any questions you might have.…

Blog: May 24, 2021

A message from In-Form's deputy CEO, Matt Harrison

Four reasons why we produce In-Form.

Blog: April 30, 2021

The five steps to setting up your In-Form system (and we’re with you every step of the way)

When you decide to invest in In-Form, we make it our business to see you through every step.

Blog: March 31, 2021

All you need to know about In-Form's new Housing First Module

Find out how In-Form became world leaders developing the Housing First Module, and how you can use it.

Event: May 20, 2021

Free event: Transforming Case Management: In-Form Annual Conference 2021

Taking a complete look at client relationship and service management for homelessness and supported housing organisations.

Blog: January 28, 2021

What Does In-Form's Rent and Property Management Module Do?

We're often asked the questions 'what can In-Form's Rent and Property Management Module do, and how can it help us?' View our latest blog to see why we developed this module, how we’ve…

Blog: December 10, 2020

Good news for all users of In-Form Community Edition

If you use the Community Edition of In-Form, then we’ve got some good news for you. In January we’re going to be upgrading to a new and improved version. It’s packed full of features designed…

Blog: November 30, 2020

How to digitally transform your organisation during a pandemic

You may have heard the term ‘digital transformation’ and thought 'Why would my company need to transform digitally?' Terms like 'compliant’, ‘data breach’, and ‘GDPR' may have made you…

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