The UK's leading client relationship and service management solution. 

Developed by Homeless Link.

Try it for free

In-Form's Rent and Property Management Module 

With In-Form's Rent and Property Management module you'll be able to manage your services easily whilst maintaining better relationships with tenants, service providers, and contractors.

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In-Form webinars and training 

New to In-Form, have been using In-Form for some time, or just want to see what In-Form can do? We have a range of training and demo webinars available. 

View training 

Secure, reliable, scalable

In-Form is a secure, easy to use, and scaleable case relationship and service management solution.


Increased efficiency

Increased efficiency
Better support the people you work with, and track outcomes quickly and effectively, allowing you to build stronger relationships with clients and increase your impact.


Built on the Salesforce platform and hosted in the cloud, you can access In-Form safely on the go from any device.

20 years' experience

20 years' experience
We have over 20 years’ unrivalled experience in building and implementing case management solutions for non-profits. However many people you work with, you can support them better with In-Form.

See how
In-Form works

In-Form is the complete client relationship and service management solution. Watch our short video to see how it works.



In-Form is a Salesforce application.
Salesforce is a cloud-based customer relationship management (CRM) system. In-Form is an application built by Homeless Link on the Salesforce platform.


We’re on the G-Cloud 12 Framework and our service type is Cloud Software.


Try In-Form for free

What our clients say:

Working with the team at Homeless Link, they put themselves in our shoes and helped us to get the most out of In-Form.
Trident Reach
I can manage my caseload much more efficiently and cut down on the amount of time spent at the computer in order to focus on client interaction.
Impakt Housing & Support
In-Form has been great beginning to end, I’ve found them flexible, supportive, and responsive. The system is easy to use and meets our needs, and 95% of staff are confident with the system. I would advise anyone who is considering In-Form to go for it.
It is great to equip our front-line teams with a system that will make their jobs more productive, keep information safe in one place and allow customers to view their progress at the touch of a button

Latest news

Blog: August 9, 2022

Measure client outcomes effectively with In-Form

Monitoring outcomes of clients and service users is key to supporting their progress, but it’s important that the tool(s) you use reflects best practice within the sector too.

News: July 12, 2022

New outcomes tools available on In-Form!

New outcome monitoring tools can now be made available for use on your In-Form system.

News: June 28, 2022

Get to know In-Form

Do you want to know more about how In-Form can help you to transform case management in your organisation? Then join us for our 101 webinar.

News: July 13, 2022

Join us for reporting masterclasses this September

In September we have some two-day reporting training sessions for both Classic and Lightning interface users.

News: May 20, 2022

Thank you for Transforming Case Management with us

We welcomed over 250 delegates to our In-Form Transforming Case Management conference last week (12th May 2022), to join us and our guest speakers at 22 workshops across the day.

News: May 5, 2022

Conference sessions released – book now

We're thrilled to say that we have now released our sessions for the conference and we’re excited to share with you our packed schedule!

News: August 12, 2021

Homeless Link at the Third Sector Awards

We’re always proud of the work we do at Homeless Link. We have a great network of members a range of amazing programmes, and we get a kick every day out of knowing that we are making a…

Blog: July 30, 2021

What is the difference between In-Form Enterprise and In-Form Essential?

We’re often asked the difference between In-Form Enterprise and In-Form Essential and what version of In-Form would suit different organisations.

Blog: May 24, 2021

Why we produce In-Form, from the deputy CEO, Matt Harrison

Four reasons why we produce In-Form.

Blog: April 30, 2021

The five steps to setting up your In-Form system (and we’re with you every step of the way)

When you decide to invest in In-Form, we make it our business to see you through every step.