The UK's leading client relationship and service management solution. 

Developed by Homeless Link.

Try it for free

In-Form's Rent and Property Management Module 

With In-Form's Rent and Property Management module you'll be able to manage your services easily whilst maintaining better relationships with tenants, service providers, and contractors.

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In-Form webinars and training 

New to In-Form, have been using In-Form for some time, or just want to see what In-Form can do? We have a range of training and demo webinars available. 

View training 

Secure, reliable, scalable

In-Form is a secure, easy to use, and scaleable case relationship and service management solution.


Increased efficiency


Increased efficiency
Track outcomes quickly and effectively, allowing you to build stronger relationships with clients and increase your impact.



Built on the Salesforce platform and hosted in the cloud, you can access In-Form safely on the go from any device.

20 years' experience


20 years' experience
We have over 20 years’ unrivalled experience in building and implementing case management solutions for non-profits. 

See how
In-Form works

In-Form is the complete client relationship and service management solution. Watch our short video to see how it works.

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In-Form is a Salesforce application.
Salesforce is a cloud-based customer relationship management (CRM) system. In-Form is an application built by Homeless Link on the Salesforce platform.



We’re on the G-Cloud 13 Framework and our service type is Cloud Software.






We're a Cyber Essentials certified organisation. This Government backed scheme shows we are protected against the most common cyber attacks.


Start using In-Form for free

What our clients say:

Working with the team at Homeless Link, they put themselves in our shoes and helped us to get the most out of In-Form.
Trident Reach
I can manage my caseload much more efficiently and cut down on the amount of time spent at the computer in order to focus on client interaction.
Impakt Housing & Support
In-Form has been great beginning to end, I’ve found them flexible, supportive, and responsive. The system is easy to use and meets our needs, and 95% of staff are confident with the system. I would advise anyone who is considering In-Form to go for it.
It is great to equip our front-line teams with a system that will make their jobs more productive, keep information safe in one place and allow customers to view their progress at the touch of a button

Latest news

Blog: July 1, 2024

Use In-Form to track anti-social behaviour and meet your requirements under the new complaint handling code

In-Form has released two new features to help you better support your clients.

Blog: March 1, 2024

In-Form Safeguarding is here!

Log and track safeguarding concerns easily with In-Form Safeguarding, thanks to our new functionality.

Blog: February 20, 2024

Conducting a system review

In-Form is a system that can grow and change with your organisation. What was right for you when you first implemented the system, may not be right now. But you may not identify this without a…

Blog: February 16, 2024

Voter registration on In-Form

Ahead of the general election later this year, get your In-Form system ready to help your clients vote.

News: February 1, 2024

Exclusive event for In-Form users

Join other users to find out how you can take your system to the next level, upcoming product updates, and meet other users in this session.

News: January 4, 2024

Kick-start the new year with In-Form training

Get 2024 off to a great start by getting to grips with all the features available on In-Form to make sure you're getting the best from your system.

Blog: November 24, 2023

Get to know Sessions & Actions

Sessions & Actions is one of In-Form’s most popular features – but how well do you know it?

News: October 31, 2023

We're recruiting a Customer Success & Renewals Manager

Join us and support In-Form’s customer success activities and to lead on the renewal and management of all In-Form customers’ licences and contracts.

News: November 1, 2023

Don't miss out - the power of In-Form Safeguarding is waiting for you

Join our webinar to see the features of In-Form Safeguarding and how it can empower your organisation to level up its safeguarding processes.

Blog: October 2, 2023

Salesforce-only online forms

Online forms are the perfect way to collect data and seamlessly import it into your In-Form system.

Homeless Link is committed to Equalities, Diversity and Inclusion. We agree that we must recognise and value difference and recognise and redress inequality and disadvantage. Please click here to read our EDI statement in full.