Stonewater: equipping our frontline teams

Implementing In-Form has had a positive impact on Stonewater’s customers, thanks to a multi-disciplinary team from the social housing provider collaborating closely with the team at Homeless Link.

Stonewater worked with Homeless Link to co-produce an adapted version of the platform to meet the specific needs of Stonewater’s supported living customers.  With In-Form, colleagues can now improve productivity through building stronger, more informed relationships with customers. This will deliver improved outcomes for customers from colleagues using the bespoke tool.


A digital transformation project that benefits clients

Alina Kaur, Stonewater Quality & Innovation

Manager, told us how the digital transformation will benefit their customers.


“It’s been a huge challenge, but we’ve managed to design and build the system in less than six months. The new online portal will bring case management to the cloud, in line with Stonewater’s digital agenda.


“After re-imaging our services, we have been able to move away from arduous and inconsistent paper-based processes and lead the way for others to follow. This ambitious digital transformation project is something I have been very excited to deliver. And now, with the efficiencies of it being online, customers having more time with coaches.”


Collaborative working

Agata Michalik, Stonewater IT Project Co-ordinator told us the benefits of colleagues from across the teams working together.


“It’s a big change for the supported living team and I’m really pleased with the response and engagement we have had from everyone. I am a firm believer in co-production and we had some great input from a range of colleagues when mapping out requirements to accommodate the

needs of a service that is both complex and diverse.


"Because we had such strong engagement from colleagues with the design and build, the system is now very slick for each area.


"Support workers simply set-up a new profile for each customer, complete assessments and upload any pre-existing support paperwork, which is then held securely.”


Spending more time with clients thanks to In-Form

Stonewater Customer Experience Director, Helena Doyle told us how In-Form will have a positive impact on their clients.


“It is great to equip our front-line teams with a system that will make their jobs more productive, keep information safe in one place and allow customers to view their progress at the touch of a button."


"In-Form is really important for us too in capturing the life changing outcomes our coaches in Supported Living deliver with customers and it will put us in a strong position to be able to report on it."

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